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Customer Care

Always by your side even after your purchase

Customer service hotline

Got a question or a problem with one of our products? Call our customer service hotline at xxx. We’ll be happy to help.

+49 3 66 22 / 75-0

Installation & start-up

Our technicians will install your new bakery machine and start it up for you to help you get your business thriving.

Training

We can also train you and your personnel on how to use the machine so you can start reaping the fruits of your investment.

Maintenance

We offer regular maintenance and inspection services to ensure your machines are always reliable and ready for use. A maintenance contract will allow you to produce your baked goods with more throughput and no downtime. Routine maintenance helps prevent any damage and keep your machine running efficiently. In addition, a maintenance contract can help you plan and allocate a budget for all the repairs.

Repairs

If you need any on-site repairs, you can count on us. We’ll arrive swiftly at your location and have them done as quickly as possible.

Spare parts

We stock all spare parts in our warehouse and ship them the same day you order them.

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Expert support

Our master bakers are here to help you with any inquiries you may have, whether it’s about recipes, improving processes, introducing new bakery products, or any other topic.

Financing

Investments are crucial for introducing fresh ideas and enhancing competitiveness. With our financing partners and us, you can gain increased financial flexibility through leasing and hire purchase solutions.

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